Director of Contact Center Operations
Charles Coldiron joined Advocate Health Advisors as our Director of Contact Center Operations in 2020. Charles’ focus is to grow the company’s call center capabilities and establishes programs and processes to support the company’s growing membership with an emphasis on sales and member retention.
Previously, Charles was an associate director of sales for Humana for more than 18 years. In that role, he provided oversight to a team of 150 associates focusing on associate engagement, sales, and compliance. His team delivered top sales results for the carrier and was awarded the Presidents Club Award four times in six years. In this role, he also served as a liaison on national veteran’s initiatives and partnered with the VFW and USAA to support programs and increase sales. He served in the U.S. Army as an Infantryman and earned a Bachelor of Science degree in Industrial and Labor Relations from Northern Kentucky University. He is an active member of the Veterans of Foreign Wars and was a Little League baseball coach for 10 years. He is married to his beautiful wife, Heather, and they have two incredible children. In his free time, he enjoys traveling with his family and scuba diving.